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Exercise
A. Match the words in column A with their meanings in column B.
Column A column B.
a. nightmare – iii. a very unpleasant or frightening
experience
b. pediatric – iv. relating to the medical care of children
c. intravenous – v. into or connected to a vein
d. priority – ii. a thing that is regarded as more important
than others
e. medications – iii. treatment using drugs
f. confidante – ix. a person with whom private matters and
problems are discussed
g. deprivation – viii. the lack of something considered to be
a necessity
h. vulnerable – vi. in need of special care, support, or
protection
i. dreadful – vii. very bad or unpleasant
B. Write True for true and False for false statements.
a. The sender of the letter was happy with the service of the health workers. True
b. The staff of different departments in the hospital had harmonious relationships with each other. False
c. The hospital staff were concerned with the requirements of the sick child. False
d. The staff of the hospital shared their personal feelings with the writer. True
e. The chart was unclear about the patient’s gender. True
f. The author took the mistakes of the health workers normally. False
g. The writer seems to be more sincere in her duty than the hospital staff. True
C. Answer the following questions.
a. What was the nightmare for the author?
The author’s nightmare was that her nine-week old baby developed an extremely high fever and needed to be admitted to the hospital.
b. What do you think the main purpose of this letter is?
The main purpose of this letter is to express the author’s appreciation for the skilled care their baby received, while also highlighting areas where the hospital staff could improve to better prioritize patient care and communication.
c. According to the author, what was the main weakness of the hospital staff?
According to the author, the main weakness of the hospital staffs was their tendency to complain about each instead of focusing on the care of the patients.
d. Did the nurses really say “your daughter is not a priority”? Why did the author think so?
It is not clear whether the nurses actually said “your daughter is not a priority.” The author inferred this meaning from the nurses’ statements of being busy, which made the author feel like their baby was not a priority.
e. What do the patients and their families expect from the health workers?
Patients and their families expect health workers to prioritize their care and effort to restore patients’ health first.
f. List the questions that the author was asked frequently in the hospital.
The questions that the author was asked frequently in the hospital are:
i. Was she premature?
ii. Was you delivery normal?
g. Why did the health workers make gender error about the author’s daughter?
The health workers made a gender error about the author’s daughter because they referred to the baby as male despite her being female. They might have been made this mistake due to sloppiness or lack of attention to detail.
h. According to the author, how do people perceive the career of health workers.
According to the author, people perceive the career of health workers as not glamorous, but as a profession where workers want to help sick people get well. Patients and their families expect health workers to live up to this ideal and provide compassionate and effective care.
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